Thirty days, no tricks.

30 days from the day the bed arrives. Tell us within those 30 days even if you want to send it back a little later. After 30 days the sale is final.

Unused and in original condition. A dog bed is a hygiene product, so we cannot take back one that has been slept on, chewed, or soiled. Opening the box to look and measure is completely fine.

You do not have to keep the original box, but packing is easier if you did.

You cover the return shipping, unless the bed arrived faulty or we sent the wrong one; then it is on us. If outbound shipping was charged on your original order, that part is not refunded.

Email hello@hairyhousemates.com with your order number. We confirm the return address and the simplest way to send it. We confirm receipt within 3 business days, and the refund lands on your card within 5 business days of receipt.

The fastest route is a return for a refund and a fresh order for the size or color you actually want. Tell us it is a swap and we will keep an eye out for both.

Send a photo and we will put it right with a replacement or a full refund, used or not. Same answer for a manufacturing defect. We can collect the damaged one if you would rather it gone.

Give it a fair go: the bed in a quiet spot, your old blanket on top so it smells familiar. If the sofa is still winning after that, email us and we will see what we can do.

A bed that has been slept on, chewed, or soiled cannot come back; a dog bed is a hygiene product. The exception is a faulty bed or a wrong item, which we always put right.